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TradersIQ

Refund policy

Last updated: 18 October 2026

The short version

  • You can ask for a refund within 14 days of your first payment.
  • No refund once you've connected a broker account or used an AI feature (Trading Buddy answers, AI Grader or AI reports) — at that point you've used the service.
  • No refunds after 14 days.
  • Renewals (the next month or year) aren't refundable.
  • You can cancel any time and keep everything until the end of the month or year you paid for.

TradersIQ is run by Rushly Technologies Limited, registered in England and Wales (company number 17251039). This page explains our refund policy for TradersIQ plans (Trader, Pro and Elite), paid monthly or yearly by card or crypto.

1. Refunds within 14 days

If you're not happy, email support@tradersiq.co.uk within 14 days of your first payment and we'll refund it in full, as long as section 2 doesn't apply. We refund to the card you paid with, usually within 5–10 working days. Crypto payments are refunded in USDT to a wallet you give us, at the GBP amount you paid.

2. When a refund isn't available

TradersIQ is a digital service that starts as soon as you pay. When you subscribe, we ask you to tick a box that says:

“I want access now and understand I lose my 14-day cancellation right once I connect a broker or use AI features.”

So once, after paying, you have:

  • connected a broker account (MT4, MT5 or another broker sync), or
  • used an AI feature — AI answers from your Trading Buddy (formerly the AI Coach), the AI Trade Grader, AI daily or weekly reports, or other AI tools in the app,

the service has been supplied and that payment isn't refundable. Using TradersIQ during the free trial, before you paid, doesn't count.

3. After 14 days and renewals

We don't refund payments after the 14-day window, and we don't refund renewal payments (your second month, or a yearly plan renewing).

4. Cancelling

Cancel any time from Pricing → Manage billing (card) or by emailing us. You keep your plan until the end of the period you've paid for, and you won't be charged again. We don't refund the unused part of a month or year.

5. Changing plan

Moving up (for example Trader to Pro, or monthly to yearly) happens straight away and you pay only the difference for the time left — we show you the amount before you confirm. Moving down starts at the end of the period you've already paid for. A plan change doesn't restart the 14-day window.

6. Faults and your legal rights

If something we supply doesn't work as described, tell us and we'll fix it or, if we can't, give you a fair refund. Nothing in this policy affects your statutory rights as a consumer.

7. Apple and Google

If you ever pay through the App Store or Google Play, their refund rules apply to that payment and you ask them for refunds.

8. Contact

Email support@tradersiq.co.uk with the email address on your account. See also our Terms of Service.